Platform 1

IDnow Trust Platform: Complete Control Over Identity, Fraud, and Compliance.

Trust isn’t built on a single check. It comes from bringing together the smartest identity and fraud signals and making them work as one. The IDnow Trust Platform does exactly that.

We orchestrate the best verification method for each user, allow you to observe every signal in real time, and help you decide with confidence. All the complexity of methods, fallbacks, and regulations disappears, leaving you with verified identities and a clear view of your onboarding performance.

#1 Orchestrate:

Aggregate every check into one seamless flow

Integrate once and unlock the full power of identity verification, fraud detection, and compliance services. With the largest pool of identity specialists for manual and video review, plus best-in-class automated and liveness technologies, IDnow delivers the best method for each individual user. You don’t have to choose between video, automated, eID, or fallback, we’ll recommend the most effective journey or let the user choose. You simply get verified identities without managing the complexity.

Reality Check:

A fintech launches in a new market and instantly offers the most effective verification methods for that region and risk appetite, without lifting a finger on configuration.

Set up onboarding journeys in minutes. Simply tell us who you want to onboard, from where, and your risk appetite and our AI assistant will recommend the optimal flow. We’ll also flag regulatory changes and recommend updates to your flows to ensure you always remain compliant.

Reality Check:

A mobility provider enters a new market and, based on IDnow’s recommendations, adds NFC passport reads for high-assurance verification, in line with its local compliance requirements.

From document verification and biometrics to device intelligence, telecom data, and wallet-based identities, all orchestrated into one unified flow.

Reality Check:

A payments company benefits from IDnow’s recommendation to layer document verification, SIM swap checks, and behavioural fraud scoring into a single, frictionless experience.

Manage every check through one platform, with a single contract, one reporting view, and one dedicated support team.

Reality Check:

A gaming operator runs multiple verification schemes across five countries without switching between different supplier portals.

#2 Observe:

Total transparency into every step

Track, analyse, and understand every verification in real time, from an individual user’s journey to market-wide fraud trends.

Monitor performance, conversion rates, and fraud patterns at each stage of onboarding. See the detailed results of every check, what triggered those results, and the reasons behind them.

Reality Check:

A telco is alerted by IDnow’s AI that fraud is spiking for one document type in a specific region. The platform recommends an alternative verification method to reduce the risk.

Track every applicant’s verification journey from start to finish, with all identity and fraud signals, decisions, and outcomes in one place. Drill down into each check to see exactly what passed, failed, or triggered a warning and why. Step in to escalate to manual review when needed, with defensible, regulator-ready logs at your fingertips.

Reality Check:

A compliance team retrieves a complete verification history for a flagged user, instantly understanding the reason for each decision and meeting a regulator’s request within minutes.

Spot coordinated attacks, synthetic identities, and repeat offenders across your ecosystem. Decide whether to accept certain document types or countries, with AI-driven recommendations.

Reality Check:

IDnow detects a fraud ring linked through shared device fingerprints and advises blocking the device, leaving the final decision to you.

Benchmark approval rates, drop-off points, and fraud detection efficiency by market, region, or user segment.

Reality Check:

IDnow notes high drop-off at the document stage for one market and recommends offering eID instead, improving conversions without compromising security.

#3 Decide:

Act with confidence

Use insights, workflows, and risk signals to optimise onboarding in real time.

Investigate suspicious applications, review supporting evidence, and collaborate with your team. Request help from our AI assistant or escalate directly to IDnow experts for a second opinion.

Reality Check:

A high-value account from a flagged country is escalated for expert review, verified as genuine, and approved within minutes.

Compare different verification methods, flows, and thresholds to improve performance and reduce fraud.

Reality Check:

A marketplace tests document verification against eID and adopts the option that balances the best conversion with the strongest fraud protection.

Change verification rules instantly. Add steps for high-risk segments or relax checks for trusted users.

Reality Check:

A lender applies enhanced checks and manual reviews to first-time applicants in high-risk categories, while giving returning borrowers a faster experience.